- HOW LONG DOES IT TAKE FOR ORDERS TO SHIP?
- While we try to ship orders the same week they are placed, we are essentially a one-person operation on bigcartel and some orders may take longer. Our current policy is all domestic orders will be received within 1-2 weeks. International orders will normally be received within 3-4 weeks.
- WHAT SHIPPING METHODS DO YOU USE?
- We ship single orders via DHL mail. We ship all international orders via DHL International Mail. Once orders are packed and shipped, DHL packages typically take 2-4 days to arrive, International orders typically take 8-14 days to arrive.
- WHAT IS YOUR RETURN POLICY?
- If your order is damaged or you are otherwise dissatisfied with its condition, we will gladly arrange to send you a replacement or refund your money. Simply drop us an email at [email protected] or by using the Contact page on this site.
- WHAT FORMS OF PAYMENT DO YOU ACCEPT?
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We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments through PayPal.
- HOW SECURE IS THIS STORE?
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All payments accepted on the site are processed by PayPal, and as such, your information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).
- DO I NEED A PAYPAL ACCOUNT TO PURCHASE FROM THIS STORE?
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No, you do not need to have a PayPal account to purchase from this store. If you do not have a PayPal account, you can pay with any major credit card. Simply select the credit card option on the the bottom right hand side of the paypal page once you checkout.